Your wellbeing is our priority
At The Lucky Ticket AU, we believe gaming should be fun, entertaining, and safe. We are committed to promoting responsible gaming practices and providing tools to help you maintain control.
We operate under strict Queensland gaming regulations and work with leading responsible gaming organizations to ensure player protection.
Gaming may be becoming a problem if you:
Set daily, weekly, or monthly limits on how much you can deposit into your account.
Control how long you spend playing with automatic session reminders and limits.
Temporarily or permanently exclude yourself from all gaming activities.
Receive regular reminders about your playing time and spending.
Note: These tools are available in your account settings after registration. Contact our support team if you need assistance setting up any responsible gaming controls.
24/7 online counselling and support services
1800 858 858
Crisis support and suicide prevention
13 11 14
Mental health support and information
1300 22 4636
If you feel you need a break from gaming, you can request self-exclusion from our platform. This can be temporary (cooling-off period) or permanent.
During self-exclusion, you will not be able to access your account or participate in any gaming activities. Contact our support team to request self-exclusion.
Our trained support team is here to help with responsible gaming concerns:
Email: support@theluckyticketau.com
Phone: 1800 LUCKY (1800 582 597)
Hours: Monday to Friday, 9 AM - 6 PM AEST
Remember: Gambling should be fun and entertaining. If it's not, please reach out for help. You're not alone, and support is available.