Privacy Policy

The Lucky Ticket AU ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia. This policy applies to all users of our services.

Company Details:
The Lucky Ticket AU
ABN: 89271627487
License No: 768767407
33 Charlotte St, Brisbane City QLD 4000, Australia

Personal Information

We may collect the following personal information:

• Name, date of birth, and contact details (email, phone, address)
• Government-issued identification documents for verification
• Financial information including payment method details
• Gaming activity, transaction history, and account preferences
• Communication records with our customer support team
• Marketing preferences and communication history

Technical Information

We automatically collect certain technical information:

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Website usage patterns, page views, and click-through rates
• Cookies and similar tracking technologies
• Location data (where permitted)
• Session duration and frequency of visits

Sensitive Information

We may collect sensitive information where necessary for:

• Age verification and identity confirmation
• Compliance with anti-money laundering laws
• Responsible gaming assessments
• Legal and regulatory compliance

We use your personal information for the following purposes:

Service Provision

• Create and manage your account
• Process registrations, deposits, and withdrawals
• Provide customer support and respond to inquiries
• Deliver our gaming services and features

Legal and Regulatory Compliance

• Verify your identity and age (18+ requirement)
• Comply with anti-money laundering and counter-terrorism financing laws
• Meet reporting obligations to regulatory authorities
• Prevent fraud, money laundering, and other illegal activities

Security and Safety

• Protect against fraud and ensure platform security
• Monitor for suspicious or unusual activity
• Implement responsible gaming measures and player protection
• Investigate and resolve disputes

Communication and Marketing

• Send service-related communications and updates
• Provide promotional offers and marketing materials (with consent)
• Conduct customer satisfaction surveys
• Send responsible gaming reminders and information

We may share your personal information in the following circumstances:

Regulatory and Legal Requirements

• With regulatory authorities as required by law
• To law enforcement agencies when legally required
• In response to court orders, subpoenas, or legal processes
• For compliance with anti-money laundering obligations

Service Providers

• Payment processors for financial transactions
• Identity verification service providers
• IT service providers and cloud hosting services
• Customer support and communication platforms
• Marketing and analytics service providers

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication systems
• Encrypted data storage and backup systems

Administrative Safeguards

• Employee training on data protection and privacy
• Access controls and need-to-know principles
• Regular privacy and security policy updates
• Incident response and breach notification procedures

Physical Safeguards

• Secure data centers with controlled access
• Environmental controls and monitoring systems
• Secure disposal of physical documents and media

Under Australian privacy law, you have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive information about how we use and disclose your data

Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses of your information

Marketing Communications

• Opt-out of marketing communications at any time
• Update your communication preferences
• Choose specific types of communications to receive

Complaints

If you have concerns about how we handle your personal information, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

Retention Periods

• Account Information: Duration of account plus 7 years
• Transaction Records: 7 years from transaction date
• Identity Verification: 7 years from account closure
• Communication Records: 3 years from last contact
• Marketing Data: Until you opt out or 3 years of inactivity

After the retention period expires, we securely delete or anonymize your personal information unless required to retain it by law.

Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: